Privacy policy
Last updated: October 2026
NORIVA™ operates this website, including all related information, content, features, tools, products, and services (the “Services”), to provide our customers with a secure and personalized shopping experience.
Our store is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer our Services.
This Privacy Policy explains how NORIVA™ collects, uses, stores, and discloses personal information when you visit our website, make a purchase, subscribe to recurring deliveries, contact us, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
NORIVA™ operates as an international e-commerce business serving customers in multiple countries.
Our business operations, including customer service, order management, marketing, and administrative activities, may involve service providers and technology platforms located in different jurisdictions.
Our website and e-commerce infrastructure are powered by Shopify.
For privacy-related questions or requests, you may contact us at:
Email: hello@norivanaturals.com
Customer Support: Monday – Friday, 8:00 AM – 5:00 PM
Response time: 24–48 hours
2. Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.
Depending on how you interact with NORIVA™, we may collect information including:
• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and transaction information
• Account information
• Subscription information and preferences
• Customer service communications
• IP address
• Browser and device information
• Website activity and usage information
• Cookie and tracking information
• Marketing preferences
Payment information may also be collected and processed securely by Shopify, payment processors, financial institutions, and other authorized payment service providers.
NORIVA™ does not directly store complete payment card information where payment information is processed by our authorized payment providers.
3. How We Collect Personal Information
We may collect personal information:
• Directly from you when you make a purchase, create an account, subscribe to recurring deliveries, complete a form, or contact us.
• Automatically when you visit or interact with our website through cookies, pixels, device identifiers, and similar technologies.
• From Shopify and other companies that provide services necessary to operate our store.
• From payment processors, fulfillment providers, shipping carriers, analytics providers, advertising platforms, and other service providers.
• From third-party platforms when permitted by applicable law.
4. How We Use Your Personal Information
We may use personal information to:
• Process and fulfill orders
• Process payments
• Manage subscriptions and recurring orders
• Deliver products
• Provide order and shipping updates
• Manage customer accounts
• Provide customer support
• Process returns and refunds
• Detect and prevent fraud, abuse, and unauthorized transactions
• Maintain the security of our website and Services
• Improve our products, website, and customer experience
• Understand how customers interact with our Services
• Personalize content and experiences
• Measure advertising and marketing performance
• Send marketing communications where permitted by law
• Maintain business and transaction records
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
Where required by applicable law, we will obtain your consent before using personal information for certain purposes.
5. Subscriptions and Recurring Purchases
If you purchase a NORIVA™ subscription, we process information necessary to manage your recurring orders, including your subscription preferences, delivery frequency, order history, contact information, and payment authorization.
Payment information used for recurring transactions is processed and stored securely by our authorized payment and e-commerce providers as applicable.
We use this information to process scheduled renewals, manage subscription changes and cancellations, communicate with you about your subscription, and provide customer support.
For additional information about recurring purchases, please review our Subscription & Cancellation Policy.
6. How We Share Personal Information
We may share personal information with companies that help us operate our business, including:
• Shopify
• Payment processors and financial institutions
• Shipping carriers and fulfillment providers
• Customer service providers
• Technology and hosting providers
• Analytics providers
• Advertising and marketing platforms
• Fraud prevention and security providers
• Professional advisers and other service providers
These companies may process information as necessary to provide their services to us or as otherwise permitted by applicable law.
We may also disclose information when reasonably necessary to:
• Comply with applicable laws, regulations, court orders, or lawful requests
• Protect NORIVA™, our customers, or others
• Investigate fraud, security incidents, or violations of our policies
• Enforce our agreements and policies
• Establish, exercise, or defend legal claims
• Complete a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
7. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information to provide and improve the commerce services used by NORIVA™ and may process information about your interactions with our store.
Shopify's processing of personal information is also governed by its own privacy practices and policies.
You can learn more by visiting Shopify's Privacy Policy.
8. Cookies and Similar Technologies
NORIVA™ and our service providers may use cookies, pixels, tags, and similar technologies when you interact with our website.
These technologies may be used to:
• Keep our website functioning correctly
• Remember preferences and shopping activity
• Maintain shopping cart functionality
• Understand website usage and performance
• Improve the customer experience
• Measure advertising effectiveness
• Provide relevant marketing and advertising
• Detect fraud and protect our Services
Some cookies are necessary for the operation of our website, while others may be used for analytics, personalization, or advertising.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
You may also control certain cookies through your browser or available privacy controls.
9. Advertising and Analytics
We may work with advertising, analytics, and technology providers to understand how customers interact with NORIVA™ and to measure the effectiveness of our advertising.
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website.
Depending on your location, applicable law may provide you with rights regarding certain uses or disclosures of your personal information for targeted or personalized advertising.
Where required, we provide appropriate choices or consent mechanisms.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
You should therefore use appropriate precautions when providing information online and keep your account credentials confidential.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The applicable retention period may depend on factors such as:
• The nature of our relationship with you
• Order and subscription history
• Customer service requirements
• Fraud prevention and security requirements
• Accounting and recordkeeping obligations
• Applicable legal requirements
• Dispute resolution and enforcement needs
When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.
12. International Data Transfers
NORIVA™ operates internationally and uses service providers that may process information in countries other than the country in which you live.
As a result, personal information may be transferred to, stored in, or processed in different jurisdictions.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
13. Your Privacy Rights
Depending on where you live, you may have certain rights concerning your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your personal information is processed
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Opt out of certain marketing communications
• Exercise other privacy rights provided by applicable law
These rights may be subject to legal exceptions and limitations.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
14. Marketing Communications
If you receive promotional emails from NORIVA™, you may unsubscribe at any time by using the unsubscribe option included in the communication.
Even if you opt out of promotional communications, we may continue sending transactional or service-related communications, including order confirmations, shipping updates, subscription information, security notices, and customer service messages.
15. Third-Party Websites and Services
Our Services may contain links to websites, applications, or services operated by third parties.
NORIVA™ does not control these third parties and is not responsible for their privacy, security, or content practices.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
16. Children's Privacy
NORIVA™ Services and products are intended for adults.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us at hello@norivanaturals.com so that we can review the matter and take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technologies, Services, or legal and regulatory requirements.
When changes are made, we will publish the updated Privacy Policy on this page and revise the “Last updated” date where appropriate.
We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:
NORIVA™ Customer Support
Email: hello@norivanaturals.com
Monday – Friday: 8:00 AM – 5:00 PM
Response time: 24–48 hours
NORIVA™ is committed to protecting customer information and providing a secure and transparent shopping experience.