Shipping policy
Last updated: October 2026
At NORIVA™, we work to process and deliver your order as quickly and reliably as possible.
This Shipping Policy explains our order processing times, estimated delivery times, tracking, international shipping, and other important information regarding delivery.
Order Processing
Once your order has been successfully placed and payment has been confirmed, it enters our processing and fulfillment system.
Orders are typically processed and prepared for shipment within 1–3 business days.
Processing times do not include weekends or public holidays.
During periods of unusually high demand, product launches, promotions, or holidays, processing may occasionally take longer.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information when tracking is available.
Shipping & Estimated Delivery
Our estimated standard delivery time is:
5–12 business days after your order has been processed and dispatched.
Delivery estimates begin after the order has been processed and transferred to the shipping carrier.
Please note that these are estimated delivery times and not guaranteed delivery dates.
Actual delivery times may vary depending on:
• Destination country or region
• Shipping carrier
• Local postal services
• Customs processing
• Public holidays
• Weather conditions
• Transportation disruptions
• Periods of unusually high shipping volume
• Other circumstances outside our reasonable control
International shipments may occasionally experience longer transit times due to customs clearance or carrier delays. This is also a limitation explicitly recognized in international shipping policies such as iHerb's. iHerb
Shipping Costs
Available shipping methods and any applicable shipping charges will be displayed during checkout before you complete your purchase.
Where Free Shipping is offered for your order, no additional standard shipping charge will be added at checkout.
If expedited or alternative shipping options are available for your destination, their applicable costs and estimated delivery times will be displayed at checkout.
International Shipping
NORIVA™ serves customers internationally.
Depending on your location, orders may be processed or fulfilled through different logistics and fulfillment facilities.
International shipments may be transferred between international carriers and local delivery partners before reaching their final destination.
Because international orders may cross national borders, shipments can also be subject to customs processing or local import requirements.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country and the shipping method used.
Where applicable, taxes, duties, or import charges collected directly at checkout will be displayed before the purchase is completed.
Where such charges are not collected at checkout, additional charges may be imposed by local customs authorities or delivery providers according to the laws of the destination country.
Customs processing may occasionally extend the estimated delivery time.
Order Tracking
Once your order has been shipped, you will normally receive a shipping confirmation email containing your tracking number or tracking link.
Tracking information may require some time to become active after the carrier receives the shipment.
International shipments may involve more than one carrier. In some destinations, final delivery may be completed by a local postal service or delivery partner.
As with other international supplement retailers, the amount of tracking information available during final-mile delivery can depend on the local carrier. iHerb
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
• Full name
• Street address
• House or apartment number
• City
• State or region
• Postal/ZIP code
• Country
• Telephone number, when requested
If you notice an error after placing your order, contact us as soon as possible at hello@norivanaturals.com.
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested, subject to applicable law.
Delivery Attempts & Unclaimed Packages
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.
Depending on the carrier, unsuccessful delivery attempts may result in the package being held at a local facility, collection point, or postal office.
If a shipment is returned because it was unclaimed, refused, or could not be delivered due to customer-provided address information, please contact us so we can review the available options.
Any refund or reshipment will be handled according to the circumstances of the order and our applicable policies.
Delayed Orders
Occasional shipping delays can occur even after an order has left our fulfillment facility.
A tracking status that has not changed for a short period does not necessarily mean that a package has been lost, particularly with international shipments or during customs processing.
If your order has significantly exceeded its estimated delivery window, contact our customer support team and we will review the available tracking information and assist you.
Lost or Damaged Packages
If your tracking indicates that your shipment may have been lost, or if your order arrives damaged, contact us as soon as possible.
Please provide:
• Your order number
• Your full name
• A description of the issue
• Photographs of damaged products and packaging, when applicable
Please keep the original product and packaging until our team has reviewed your request.
Eligible cases will be handled according to the circumstances and our Refund & Return Policy.
Returns & Refunds
Shipping and delivery issues are separate from standard product returns.
For information regarding return eligibility, consumable products, damaged products, refunds, promotional bundles, and the return process, please review our Refund & Return Policy.
Do not return a product to the address shown on the original shipping package unless our customer support team specifically instructs you to do so.
Customer Support
If you have questions about processing, shipping, tracking, or delivery, please contact us:
NORIVA™ Customer Support
Monday – Friday: 8:00 AM – 5:00 PM
Email: hello@norivanaturals.com
Response time: 24–48 hours
We will be happy to assist you with your order.